Shipping and Delivery

By processing your payment and completing an order with Ciao Bella X, you accept the following terms and conditions regarding the shipping and delivery of your order.

 

  • All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays.
  • Orders placed after 12pm AEST on Monday ,Tuesday, Wednesday and Thursday will be shipped the following business day.
  • Orders placed after 12pm AEST on a Friday or over a weekend, will be processed on Monday.
  • All orders are processed and sent as soon as possible as we know how important it is to receive your purchase fast.

 

Australian Orders

We do NOT charge a rate for Standard shipping within Australia, we offer FREE standard shipping for orders. 

(We have the option for Express shipping of $9.50 for orders if wish)

We use Australian Post Satchels with tracking.

The estimated delivery time :

Sending to same state, Metro - up to 2 business days, Country - up to 5 business days

Sending interstate: Metro - up to 3-6 business days, depending on lodgement and destination points, dependent on Australia Post’s delivery schedule.

This Covers 80% of Australian business addresses, private addresses and Post Office boxes. For outside metropolitan areas, If your address is outside the Express Post network, Australian Post uses the fastest possible transport links. For more information on express post delivery times and areas within Australia please click the link below :

 

https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia#express-postcodes

 

If you do not want Australia Post to leave your order in a safe place when you are not home to sign for delivery, please ensure you provide clear instructions in the notes field when placing your online order with Ciao Bella X.

 

 

New Zealand Orders 

We charge a flat rate of $12.50 AUD International standard shipping for orders under $80. Delivery time 3- 12 Business days. We offer FREE standard International shipping on orders over $80.

 

International Orders (UK & Ireland, USA & Canada) 

We charge a Flat Rate of $25.AUD standard International Shipping with tracking, sorry we do NOT offer the free express shipping on International orders, Delivery time 6+ Business Days.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. 
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Ciao Bella X is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.  We do not offer refunds for these costs.If an order is refused by a customer due to custom fees, the parcel will be held for 2 weeks and then be abandoned if these fees are not paid in this time. Ciao Bella X is not responsible for the handling of an abandoned order.

 

Tracking for Orders 

Once your order is dispatched, you will receive an email with a tracking number so you can track the progress of your order.

Additional Information 

Above delivery times can change depending on the time of the year eg, holiday periods, weekends and severe weather.  We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, sorry Ciao Bella X cannot offer reimbursement for orders.